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Jotform AI Agents are AI-powered virtual assistants designed to automate workflows and improve customer service across various channels [1](https://www.jotform.com/ai/agents/)[6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/)[11](https://www.futurepedia.io/tool/jotform-ai-agents). Their core purpose is to transform online interactions into personalized, conversational experiences, enhancing user engagement and streamlining support processes [6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/). This is achieved by providing real-time assistance, managing inquiries, and guiding users through complex processes [6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/). **Key Features and Capabilities:** Jotform AI Agents offer a no-code AI Agent builder with over 7,000 pre-built templates [2](https://www.jotform.com/ai/agents/features)[6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/). Agents can be customized to match brand identity, including setting a custom persona [2](https://www.jotform.com/ai/agents/features)[10](https://www.jotform.com/ai/agents/vs/lindy-ai/). They can be trained using URL crawling, document uploads, direct text input, and custom Q&As [2](https://www.jotform.com/ai/agents/features]. The agents offer omnichannel support across web, mobile, text, messaging apps, phone, voice, and kiosk channels [2](https://www.jotform.com/ai/agents/features)[6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/)[10](https://www.jotform.com/ai/agents/vs/lindy-ai/). They can perform actions such as submitting forms, triggering workflows, scheduling appointments in Google Calendar, and collecting payments [1](https://www.jotform.com/ai/agents/)[2](https://www.jotform.com/ai/agents/features)[10](https://www.jotform.com/ai/agents/vs/lindy-ai/). Data accuracy is prioritized, with agents validating inputs and formatting responses according to form structures, adhering to industry-standard security protocols, and complying with GDPR, CCPA, and HIPAA regulations [2](https://www.jotform.com/ai/agents/features). **Use Cases and Applications:** Jotform AI Agents are applicable across numerous industries, including customer service, small businesses, nonprofits, e-commerce, real estate, and healthcare [2](https://www.jotform.com/ai/agents/features)[6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/). **Unique Selling Points and Advantages:** The platform offers a no-code approach, an extensive template library, multi-channel support, strong integration capabilities, and a focus on security and compliance [6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/)[8](https://www.jotform.com/ai/agents/vs/lindy-ai/)[10](https://www.jotform.com/ai/agents/vs/lindy-ai/). **Technical Specifications and Requirements:** Access requires a Jotform account, and the platform is browser-based, accessible via web and mobile interfaces [1](https://www.jotform.com/ai/agents/)[2](https://www.jotform.com/ai/agents/features)[3](https://www.jotform.com/ai/agents/ai-assistant-vs-agent/). **Integration Capabilities:** Jotform AI Agents integrate with cloud storage (Google Drive, Dropbox), CRM (Salesforce, Hubspot), communication tools (Microsoft Teams, Slack), email marketing platforms (Mailchimp, Constant Contact), and payment gateways (PayPal, Stripe) [13](https://www.jotform.com/help/ai-agents/). **Recent Updates and Developments:** Jotform AI Agents were launched in February 2025 and continue to be updated with new features and integrations [6](https://www.news10.com/business/press-releases/cision/20250225SF24660/jotform-announces-ai-agents-to-transform-customer-service/)[8](https://www.jotform.com/ai/agents/vs/lindy-ai/)[10](https://www.jotform.com/ai/agents/vs/lindy-ai/).
Jotform AI Agents is a next generation AI assistant built for work and trained to be safe, accurate, and secure. BY ANTHROPIC
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To enhance customer engagement and provide real-time assistance.
For automating workflows and improving operational efficiency.
To manage patient inquiries and streamline booking processes.
For offering personalized shopping experiences and managing customer inquiries.
To handle client inquiries and schedule property viewings.
To engage volunteers and donors effectively with automated interactions.
To automate customer interactions and manage campaigns across channels.
For handling student queries and automating information dissemination.
To automate client interactions and improve service efficiency.
For enhancing customer service and managing order-related inquiries.
